Heather McCain is currently a Quality Assurance Manager, Consumer Products at Garmin International. She is responsible for the quality program of all consumer products including automotive OEM quality. She also implements continuous improvement methodologies and provides training on quality and process improvement as a Master Black Belt. Prior to joining Garmin, Heather was with Hallmark Cards and AlliedSignal (now Honeywell) Aerospace and Automotive. Heather is a Senior member of American Society for Quality (ASQ). She is very active in the Quality Management Division of ASQ and is the current Conference Chair. Heather has also been involved with the Missouri Quality Award as a senior examiner and team award coordinator. She has been a state team judge for the Kansas Award for Excellence. Heather is a Certified Quality Engineer and Certified Manager of Quality/Organizational Excellence. She has a BS in Electrical Engineering from Kansas State University and a MS in Engineering Management from The University of Kansas.