EMGT 808
Quality Management
Spring 2008
Meets Wednesdays from 7:10 - 10:00pm
Format: On-site and Distance Learning
Line Number 75305
Credits: 3
Instructor
Herbert Tuttle
Director
Assistant Professor
125 C Regents Center, Edwards Campus
209 Burt Hall, Lawrence Campus
(913) 897-8561 (office)
(913) 897-8682 (fax)
htuttle@ku.edu
Course Description
The overwhelming challenge that faces the US today is the need to regain its competitive position in the world marketplace. This course offers a broad view of Total Quality Management in that it focuses on the managerial aspects of quality, rather than just the technical. For example, students will learn the Malcom Baldridge award criteria which focuses on leadership, data analysis, human resources, quality assurance, quality results and customer satisfaction. In addition, a review of the theory and approaches of the major quality leaders such as Deming, Juran, and Crosby will be covered. Practical applications of TQM concepts in a technological environment will be stressed throughout the course.
Textbooks
Current textbook information can be found at the KU Bookstore site.
Students currently enrolled in a course can also find direct links to the bookstore site from within Enroll and Pay.
Contact your instructor if you need additional details.
